General FAQs

What is vaultbox and why do I need it?
vaultbox is your solution for cloud-based financial and legacy planning. Q: Why choose vaultbox? A: With peace of mind as your objective - vaultbox is ...
Wed, 31 Mar, 2021 at 6:16 PM
Captcha verification failed, try again!
If you're trying to submit a support ticket request and the following failed message appears, please try using Chrome or Firefox browser. Tentatively, ...
Wed, 5 Jan, 2022 at 6:19 PM
What does 'My Net Worth' mean?
This is the sum of the value of all of your assets minus the sum of all your liabilities.
Thu, 30 Sep, 2021 at 3:36 PM
Deputies FAQs
Q: What is the recommended number of deputies? A: 2 or 3 deputies   Q: How many deputies are required to unlock my vaultbox? A: A minimum of 2.   Q: C...
Thu, 30 Sep, 2021 at 3:17 PM
Sign-Up FAQs
Q: What information do I need to provide to sign up? A: Name as per passport, passport number, email address, mobile phone number and a strong password. Yo...
Thu, 30 Sep, 2021 at 3:34 PM
What is zero access?
vaultbox is encrypted in Amazon Web Services cloud servers in Singapore. It applies zero access, meaning that no one without pre-authorisation - including t...
Thu, 30 Sep, 2021 at 3:28 PM
What is "Other assets"?
Sometimes you want to record an asset for which vaultbox doesn't have a specific type - maybe jewellery, art pieces or collectibles. These assets can ...
Wed, 31 Mar, 2021 at 6:20 PM
Professional Deputies FAQs
Q: Why do you need my passport number? A: In the case of your Professional Deputy needing to unlock your vaultbox, they will need to confirm various things...
Wed, 31 Mar, 2021 at 6:19 PM
Multi-Factor Authentication FAQs
Q. While signing up, I got prompted that my MFA registration failed.  What next? A. Delete the failed vaultbox registration from your Authentication too...
Wed, 31 Mar, 2021 at 6:18 PM
Logging in and out
Q. I got automatically logged out. Why? A. If you are idle for 30 minutes, you will be logged out automatically for your safety.
Wed, 31 Mar, 2021 at 6:16 PM